Doctors without Borders (MSF): Marketing, Business Admin, Public Relations, Communications Internship 2024

Doctors without Borders (MSF): Marketing, Business Admin, Public Relations, Communications Internship 2024

Position Title: Donor Engagement and Events internship 2024

Monthly Stipend: R 5000 pm

The Donor Engagement and Events intern (DEEI) at MSF Southern Africa (MSF SA) will be part of the retentions and Loyalty team in the Fundraising department. Working with the Donor Engagement and Events Officer, the DEEI will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logistical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ queries, crowd funding platforms like Givengain and assisting in all retention activities while learning about fundraising and donor care.

We are looking for a proactive and efficient individual with outstanding interpersonal, oral and written communication skills, a strong work ethic and a commitment to confidentiality and high ethical standards. The Donor Engagement and Events Intern will have the ability to prioritize workload in a timely manner and translate donor requests and queries into the most efficient solution to improve MSF’s donor retention and loyalty objectives.

The Donor Engagement and Events Intern will have to be an individual with a passion for humanitarian causes, a strong customer service focus, and excellent attention to detail. He or she or should be computer literate with high-level oral, Good Networking, and strong social skills.

Responsibilities:

• Support the planning and organizing of Fundraising Events such as Marathons, ML Webinars, school visits, donor fundraising initiatives etc
• Ensure that all EFT, crowdfunding and Merchandise website donations are recorded on the database.
• Provide support and actively track and report on the Merchandise and events.
• Facilitate the delivery of Merchandise and events logistics.
• Proactively communicate with donors in a timely and appropriate manner to: thank/welcome them and systematically encourage engagement.
• Work with the Donor Care team to implement the Events strategy by researching and suggesting new ways and connections for events fundraising initiatives.
• Respond to all incoming inquiries and requests from current and prospective donors; regarding events, updating donors’ profile and details, and request for these types of information.
• Record each interaction with donors and update the donor profile accordingly.
• Ensure that all events gifts are acknowledged with appropriate and timely correspondence.
• Support other Fundraising units and other departments with requests and inquiries that synchronize with events and engagement.
• Update, as required, MSF SA fundraising files, both paper and electronic/online. Active participation and contribution to editing and writing of SOPs.
• Assisting in the quality checks for call centre calls regarding events and EFT donations, but not limited to this.
• Support the Donor engagement and events officer in maintaining and managing the merchandise website.
• Actively participate in the MSF CRM database updating and customization to ensure that the database is answering to any retention activities needs, both for short-term and long-term activities.

Requirements:

Minimum; to have a relevant tertiary qualification in:

• Marketing,
• Business Administration,
• Public Relations,
• Communications,

Remuneration and Resources

• Resources needed such as working space, computer, internet, stationery, and other resources will be made available.
• Monthly Stipend: R 5000
• 100% Medical aid contribution
• Transport allowance.
• Cell Phone Allowance