FlySafair: Call Centre Agents

Responsibilities:

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information; - Communicate with customers both verbally and in writing.

Requirements:

• Grade 12 / Matric certificate
• 1 - 2 years’ experience in a Call Centre Environment;
• Excellent communication in English – speak, read and write;
• Solid computer literacy; - Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;

Advantageous:

• Travel or relevant qualification will be an advantage;
• Own transport would be an advantage.

Skills and Competencies:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills; - Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.