AgriSETA: ICT Internship Programme 2025

AgriSETA is looking for suitably qualified candidates to apply for the ICT Internship Programme to gain training and workplace experience in administrative and technical support to implement, monitor, and upgrade information technology systems (hardware and software).

Position Title: Information Communication Technology (ICT) Intern

Reference No: Ref: AgriS1102/2024

Duration: 24 months contract

Responsibilities:

• Providing the first level of internal IT support for AgriSETA endusers
• Handling of all verbal, e-mail, and phone queries, and ensuring these queries are logged
• Log calls on the call logging system (Helpdesk) and maintains full documentation
• Solve desktop hardware/software problems and provide ongoing support for staff
• Provide functional support for assigned departments or areas and assist technology users with basic problems and training needs
• Install standard hardware, software, and upgrades
• Perform basic system management and routine security administration, including updating endpoint devices
• Gain a working knowledge of system commands, utilities, and operations
• Identify, research, and recommend resolutions of technical problems and perform routine repairs under the guidance of senior technical support representatives
• Identify and report areas for product improvement or needs for new products
• Refer more complex problems to higher level technical support representatives
• Maintain, update, and keep the department or area computer/inventory tracking system current
• Assist with Cyber security awareness campaigns
• Assist to remediate ICT vulnerabilities detected
• Participate in the implementation, monitoring, and upgrading of computer anti-virus and malware protection systems.
• Assists with ICT risks, ICT Projects and ICT Governance/Operations Management

Requirements:

• National Diploma / Degree in Information Technology or Certification in A+, N+, and MCSE/Microsoft Azure Fundamentals
• No working experience required.

NB. ITIL and COBIT foundation certification will be added advantage

Skills and Competencies:

• Problem-solving / trouble shooting skills.
• Ability to work under pressure.
• Team Player and must be able to function individually with minimal supervision.
• Matured and highly professional.
• Strong commitment to meet deadlines.
• Good interpersonal skills and ability to think proactively.
• Attention to detail