City of Johannesburg: Internships (Municipal, Business or Public Admin Graduates)

The City of Johannesburg (CoJ), Group Corporate & Shared Services Department is offering Internship opportunities to suitably qualified and unemployed graduates. The Interships will run for a a period NOT exceeding eighteen (18) months.

Position Title: Intake and Registry

Department: Office of the Ombudsman

Reference No: CIRCULAR 030/2024

Duration: 18 Months contract

Stipend: R9 531,54 pm

Location: Sappi Building, 48 Ameshoff Braamfontein

Primary Function: Provide an efficient Customer service by logging and resolving reported customer or citizen complaints/ queries while meeting or exceeding targets set by the Office of the Ombudsman and the City of Johannesburg. Ensure that all complaints meet the POPIA and Records management standards.

Responsibilities:

• End to end intake process.
• Interrogate complains adequately, expertly, and empathetically using all necessary resources available to resolve complaints at first contact.
• Log all complaints queries onto the Case Management system according to Office of the Ombudsman set standards;
• Take ownership of all complaints logged and manage the residents and / or customer’s expectations, according to the Office of the Ombudsman set standards;
• Present all new complaints with clear recommendation to the assessment committee in the weekly assessment meeting.

Requirements:

Must have  Nationa Diploma / Degree (NQF level 6 or higher)  in:

• Business Administration.
• Public Administration.
• Municipal Administration.

Skills and Competencies:

• Computer literacy;
• Excellent communication (both written and verbal) skills;
• Good planning and Organising skills;
• Collaborative/Teamwork,
• Values and Integrity,
• Attention to detail, and quality-focused;
• Customer and Service Delivery Management (Batho Pele) Ethics,
• Professionalism.