Universal Service and Access Agency of South Africa (USAASA): Internships 2025 / 2026

The Universal Service and Access Agency of South Africa (USAASA) invites unemployed South African graduates to apply for the 2025/2026 Graduate Internship Programme.

Duration: 12 Months contract

Stipend: R7 450.62 pm

The following Internship Opportunities are open for applications:

Business Applications Internship

Ref No: 01/08/2025

Requirements: Degree in Information Technology / Computer Science / Engineering.

Duties: Business process automation and digital tool development. Maintenance and enhancement of performance monitoring applications. Assistance in the development of interactive data dashboards and reporting systems. Support for ICT-based knowledge management and document systems. Exposure to systems thinking in a public-sector context. Practical experience with tools like Microsoft Power BI, Excel VBA, or opensource dashboards. Understanding IT governance and digital infrastructure within a performance monitoring environment.

Office of the Chief Executive Officer (CEO) Internship

Ref No: 06/2025

Requirements: Higher Certificate/Diploma/Degree in Business Management / Business Administration / Office Management.

Skills and Competencies: Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) will be an added advantage. Eager to learn, manage databases, maintain records, and ensure accurate data entry. Knowledge of virtual meeting platforms (e.g. Microsoft Teams, Zoom) and other communication tools. Eagerness/Keen to multitask, attention to detail, result driven and solution orientated

Duties: To be part of the CEO’s Office dynamic team to provide administrative and coordination support to the CEO, facilitate effective communication with key stakeholders and supporting the delivery of key Organisational strategic and operational deliverables.

Human Resources Internship

Ref No: 06/2025

Requirements: Diploma or Degree in Human Resources (HR) / Industrial Psychology / Administration

Skills and Competencies: Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is essential. Ability to manage databases, maintain records, and ensure accurate data entry. Familiarity with virtual meeting platforms (e.g. Microsoft Teams) and other communication tools. Ability to juggle several tasks at once without losing attention to detail

Duties: To be part of a Human Resources dynamic team to render support services to the organisation. To ensure practices are aligned with the latest developments to be more agile to business needs.

IT Business Analyst Internship

Ref No: 09/2025

Requirements: National Diploma or Degree in IT or related

Advantageous: ITIL certification would be an advantage

Skills and Competencies: Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is essential. Ability to conduct feasibility studies to build and support business cases. Skills to perform gap analysis between the current and desired states to identify improvements opportunities.

Duties: To analyse, design and document business processes for different business units. Assess and develop comprehensive process flow diagrams based on the used cases. Work with cross-functional teams/business units to translate business needs into technical specifications.

Monitoring and Evaluation Internship

Ref No: 02/08/2025

Requirements: National Diploma or Degree in Internal Auditing / Social Sciences / Public Administration or related field.

Duties: Data collection, analysis, and report writing for performance monitoring. Contribution to quarterly and annual performance reports. Support in tracking implementation of audit recommendations and action plans. Assistance in developing M&E frameworks, indicators, and tools. Practical grounding in M&E principles and government reporting standards. Exposure to strategic planning cycles and alignment with government priorities (e.g. MTDP, APP). Familiarity with internal audit principles, AGSA processes, and performance risk assessment.

Operations Internship

Ref No: 05/2025

Requirements: National Diploma or Degree in Business Administration / Business Management / Project Management

Skills and Competencies: Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is essential. Ability to manage databases, maintain records, and ensure accurate data entry. Familiarity with virtual meeting platforms (e.g. Microsoft Teams) and other communication tools. Ability to juggle several tasks at once without losing attention to detail. Attention to detail, by ensuring that all tasks are completed accurately. Computer literacy in software programmes - Compulsory

Duties: To assist the Operations unit with the implementation of the projects namely: Broadcasting Digital Migration (BDM) and assist with the monitoring and evaluation of these projects.

Risk Management Internship

Ref No: 07/2025

Requirements: National Diploma or Degree in Accounting / Internal Audit  / Risk Management

Skills and Competencies: Computer literacy, attention to detail, analytical thinking, verbal & written communication, planning & coordination and administrative skills.

Duties: The intern will support the Risk Management function in execution of the planned activities and initiatives toward achieving the Agency objectives and the management of an appropriate risk culture. Support the Risk Manager in reviewing and maintaining risk management governance documents and frameworks. Support the Risk Manager in coordinating, compiling, and monitoring the overall risk management. Support the Risk Manager in the maintenance of comprehensive and up-todate risk registers. Support the Risk Manager the effective identification, assessment, and mitigation of Agencies’ risks. Assist in preparation and submission of risk management reports. Scheduling and contributing in risk management meetings. Administrative support and maintenance of risk management records.