Sage: Learning Services Internship (HR or Marketing Graduates)

We are seeking a highly motivated and enthusiastic Learning Services Administrator Intern to join our Partners Alliances & Expert Services team.

 

What will the programme look like?

The Learning Services Administrator plays a key supporting role within the Learning Services Sales team, ensuring the smooth and efficient coordination of training-related activities. This role focuses on administrative, operational, and marketing support to enable the sales team to focus on revenue-generating activities. The ideal candidate is highly organized, proactive, and able to multitask across various responsibilities while communicating effectively with both internal teams and customers.

Key Responsibilities:

• Contact customers to remind them of upcoming training sessions (calls/emails/CRM tasks).
• Assist in managing training bookings, rescheduling, and customer follow-ups.
• Manage training calendars, class availability, and trainer schedules (in collaboration with the Delivery team).
• Track attendance and follow up on no-shows or incomplete sessions.
• Handle inbound queries related to training logistics.
• Administrative Support
• Maintain accurate customer records in CRM, including delegate information and training history.
• Pull and manage customer databases for marketing and sales initiatives.
• Assist with the creation and processing of training-related documentation (e.g., opportunity creation, invoices, attendance registers).
• Support monthly reporting and tracking of training delivery metrics.
• Assist with the creation of email campaigns, flyers, and digital marketing content for promotions.
• Liaise with the Marketing department to align on branding, campaigns, and communication timelines.
• Monitor campaign responses and follow up with leads or delegate queries.
• Contribute to the planning and execution of webinars, newsletters, and product promotions.
• Internal Collaboration
• Work closely with the Sales, Product, Delivery, and Marketing teams to identify opportunities to promote Learning Services offerings.
• Help streamline internal processes by identifying and documenting recurring administrative tasks.
• Support ad hoc team requests and projects.

Requirements:

• A Grade 12 / Matric certificate
• Must have a Degree or Diploma in Human Resources / Marketing
• Exposure to events coordination or administration is an added advantage
• Must be able to work on Microsoft Office
• Accounting Software knowledge will be an added advantage
• Must have a Clear Criminal record
• Strong customer service ethic and high attention to detail
• Strong trouble-shooting and excellent communication skills (both verbally and written)
• Patience with dealing with client queries and the ability to handle repetitive tasks
• The ability to work within a team as a team player
• Always be up to date with changes and developments
• Cooperation and willingness
• Deadline driven and Ability to work under lot of pressure
• Conscientious, able to work with minimal supervision
• Ability to think outside the box.
• Teachable and hungry for knowledge