Shoprite: Receptionist

Responsibilities:

• Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested. 
• Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual.
• Manage boardroom bookings.
• Receive all company mail and deliver it to the right person
• Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times.
• Conduct administrative tasks.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Assisting clients with stock collections and payments.

Requirements:

• Grade 12 qualification
• 1+ year experience as a receptionist and working with switchboard.

Knowledge and Skills

• Knowledge of switchboards and phone systems
• Excellent telephone etiquette and good language skills
• Good communication skills both verbal and written.
• Punctual and must be able to work under pressure
• Fluent in English as well as at least one other official language
• Computer-literate (Excel/word)
• Excellent typing skills