Allan Gray Retail Client Service Consultant

About Allan Gray

Allan Gray is a leading South African investment management company specialising in long-term investing. Founded in 1973, Allan Gray provides investment solutions for individuals, institutions, and retirement funds, with a strong focus on research-driven decision-making and disciplined value investing. The company is known for its commitment to integrity, client education, and developing future leaders through initiatives such as graduate programmes and bursaries.

Purpose of the Role

Our Client Service Centre is integral to our service offering for clients and independent financial advisers. As an Investment Service Consultant, your purpose will be to build clients’ and advisers’ trust and confidence through providing world-class service. Our consultants do impactful work by empowering our clients on their investment journey. You will gain in-depth knowledge of Allan Gray's range of products and develop the necessary skills to confidently communicate with and educate our clients.

Job Responsibilities

• Provide excellent service to investors, potential investors and independent financial advisers via our various servicing channels, i.e. inbound calls and emails, face-to-face interactions.
• Build trust and confidence by explaining our investment philosophy and long-term approach to investing.
• Educate clients by sharing product and fund knowledge and empower them to make informed investment decisions.
• Take end-to-end ownership of transactions and ensure accurate record-keeping.
• Actively participate in the organisation’s drive towards continuous improvement by contributing to solutions to client problems.

Requirements

• A bachelor's degree (Bachelor of Commerce, Bachelor of Science, Bachelor of Business Science), specialising in (but not limited to): Investments, Finance, Economics, Statistics and Business Management.

Skills and Competencies

• This role is suited to individuals who are highly performance driven and seek new challenges.
• A growth mindset and resilience are key attributes to successfully navigate the ever-changing needs of clients and the financial services industry.
• The role requires high adaptability, vigour and agility.
• Our consultants need to be empathetic and client focused.  
• Strong verbal and written communication skills are essential.
• The ability to deal with complexity in a high-pressure environment, analytical thinking, attention to detail and problem-solving ability are crucial to ensure we always do what is best for clients.
• A genuine passion for people and a commitment to service excellence are vital to building long-term and meaningful relationships with our clients.
• Consistently strong academic record. 

NB. Relocation assistance provided for successful hires outside of CPT (Ts & Cs Apply).