Amazon: Customer Support agents

Company : Amazon
Location :South Africa
Job Type : Full-Time
Date listed: 18 June 2020

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Job Description

Amazon Virtual Technical Support Associate (TSA) Job Description – Work from Home

A Technical Support Associate (TSA) is a critical part of Amazon’s mission to deliver timely, accurate and professional customer service.  Your mission will be to provide outstanding customer and technical support for Amazon customers in regards to Digital devices and platforms. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, want to help improve associates’ technical skills and can do this always with a friendly tone, this is the job for you!


We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays.  Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.


A Technical Support Associate raises the bar in four categories:

  • Troubleshooting Excellence
  • Soft Skills
  • Critical Thinking
  • Knowledge/experience with Amazon devices and digital products


Knowledge & Skills Required
Customer Service Skills:

  • Demonstrate dedication and commitment to problem resolution
  • Be firm
  • Demonstrate a positive attitude
  • Be able to resolve a conflict situation
  • Have patience with customers and remain cool & calm
  • Be able to explain complex concepts effectively
  • Be able to take responsibility in any given situation
  • Demonstrate data accuracy
  • Demonstrate multi-tasking abilities
  • Use situational judgement to determine actions
  • Have a detail-oriented working style


Qualifications required

  • Completed Grade 12 / NQF Level 4 qualification or higher
  • At least 3 months of work experience (any environment)
  • Internet requirements: dedicated 10MB Uncapped Fibre (LTE lines are not eligible)
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
  • Good command of English (verbal and written)
  • Typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
  • South African Citizen/Permanent Resident

How to Apply

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Closing date: 2020-06-28 | Date listed: 2020-06-18 14:43:30 | INTERN | Location : Nation wide South Africa