Customer Support Agent (Technical)

Technical Support Agents provide technical support, advice and assistance to Support Agents and customers with technical, hardware and software system problems. In this role, you will develop and/or promote technical solutions which support the business requirements.

NB. This is a Junior / Entry level Job

Duties and Responsibilities

• Providing technical support to 1-grid customers via live chat, tickets or telephone
• Register, transfer and update domains
• Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS, firewalls and databases
• Troubleshooting website, email or server issues
• Email and DNS Support
• Meeting Monthly Targets

Requirements

• Grade 12 / Matric
• Exposure to a Customer Service Scoring system
• Excellent verbal & written communication skills 

Competencies:

• Customer-focused and brand awarenessGood communication skills
• Self-motivated and self-disciplined
• Ability to work independently and within a team
• Attention to detail
• Deadline and target driven
• Problem solving ability
• Conflict Resolution
• Multi-tasking and Time Management
• Technical Literacy
• Analytical
• Customer service driven