Afrihost: Client Support Consultant - Entry level Job

Company : Afrihost
Location : Rivonia, Sandton, South Africa
Date listed: 23 November 2021

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Job Description


We're looking for some great people to help us deliver phenomenal and out of this world support to all of our clients via our various help channels, including our email ticketing system and over the telephone.

 

Skill & Knowledge Requirements

  • Enthusiasm and dedication
  • Great communication skills
  • Experience in IT support
  • Experience in Client Services
  • Work well in a team
  • Committed to Client Service Excellence
  • Must be in the Gauteng area
  • Technical experience with the following would be a plus: ADSL, 3G and LTE, Fibre, Email

 

Responsibilities:

  • Assist clients with General Information on Afrihost Products
  • Assist with client signups through the Afrihost website
  • Device Configuration
    - Configure Routers, Mobile Devices and other devices sold by Afrihost
  • Assist clients with Afrihost Service Provisioning
    - Keeping Clients Updated on Order Progress
  • Fault Finding
    - Troubleshooting all Afrihost Services, including ADSL, Fibre, Mobile Data, Hosting, Email
  • Fault Logging


Please note that this position is for shift work, so, work hours will vary. Your own reliable transport is also required.


How to Apply

Click Here to Apply



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Closing date: 2021-12-03 | Date listed: 2021-11-23 07:44:38 | INTERN | Location : Rivonia South Africa