Dis-Chem: Customer Consultant

Company : Dis-Chem Pharmacies
Location : Cape Town, Western Cape, South Africa
Job Type : Full-Time
Closing date: 29 April 2021

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Job Description


Dis-Chem: Customer Consultant -  Entry level Opportunity

Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Sea Point store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

 

Responsibilities:

  • Ensure accurate data capturing and completion of documentation is done
  • Check card balances, card reports and/or statements for customers
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
  • Ensure Accurate Process of Transaction – TRMS – capturing and reporting
  • Manage stock control and shrinkage
  • Checkpoint reversals on statements
  • Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
  • Ensure effective internal communication (within customer service/benefits programme)
  • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
  • Manage and report complaints and compliments through the customer service diary
  • Ensure effective external communication (customer feedback)
  • Respond to written or e-mail queries on various platforms

 

Requirements:

  • Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
  • At least 1-year experience in administration or public relations
  • Strong communication and customer interaction skills
  • Computer literate – MS Office
  • Willing and able to work retail hours

 

Advantageous:

  • Administration / Customer Service / Public Relations qualification
  • Third additional language
  • SAP experience


Competencies:

  • Administration of customer relations
  • Strong command of the English and Afrikaans languages
  • Exceptional communication and active listening skills
  • Problem-solving skills
  • Sound analytical skills
  • Patience
  • Honest and trustworthy
  • Time management
  • Ability to lead by example

How to Apply

Click Here to Apply


Or copy and paste this link: https://www.graduates24.com/Apply/4107

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Date listed: 2021-04-13 07:32:40 | Closing date: 2021-04-29 | INTERN | Location : Cape Town South Africa