Capitec Bank: Customer Service Agents (Bank Better Champion)

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

Responsibilities:

• To welcome clients and coordinate the branch flow through efficient queue functioning
• Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 
• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  
• Presenting and conducting self in accordance with brand expectations.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Skills / Knowledge

• Basic calculations 
• Knowledge of Capitec Bank products and business processes (internal)
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Competencies

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Problem solving skills
• Attention to Detail

Additional Information:

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system