Customer Service Representative

Company : Ampersand Communications (Pty) Ltd
Location : Cape Town, South Africa
Job Type : Full-Time
Closing date: 03 June 2021

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Job Description

Department: Call Centre

Location: The Boulevard, Woodstock, Cape Town

Reporting to: Call Centre Supervisor


Overview: As Customer Service Representative, you will be responsible for updating customer and vehicle records, conducting CSI & data update calls completing any other data/call tasks as required. This is an entry-level position with an opportunity to grow in the business.


Job role:

In this position, your duties / tasks will include but not limited to

  • Conducting calls to the high standards expected
  • Following designed processes to the highest level
  • Meet daily and monthly targets
  • Submitting reports to customers
  • Support in other team processes
  • Reporting of results
  • Raising issues and concerns identified
  • Adhering to confidentiality regulations
  • Gain an understanding of the workings of Pinewood DMS required for the business and other systems in place


Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the Business.

Inherent requirements of the job:

  • A conscientious and responsible working attitude
  • A good understanding of data confidentiality issues
  • Ability to do the same task for long periods of time
  • Ability to work within deadlines
  • Able to work in a team as well as independently
  • Accuracy and good attention to detail
  • Call centre experience essential
  • Fully computer literate & Proficient in MS Office
  • Motor Industry experience advantageous
  • Professional communication skills in English and Afrikaans (written, verbal & telephonic)
  • Punctual and good customer service skills
  • Strong affiliation with the Ampersand Communications company values

How to Apply

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Date listed: 2021-05-31 14:20:04 | Closing date: 2021-06-03 | INTERN | Location : Cape Town South Africa