Mothers2mothers: IT Internships 2021 / 2022

Company : Mothers2mothers
Location : Cape Town, South Africa
Closing date: 27 October 2021

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Job Description

mothers2mothers: IT Internship Programme 2021 / 2022

Role Purpose: Support the electronic technologies which are used directly by mothers2mothers employees at HO and across all countries.



  • Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
  • Troubleshoots systems and network problems.
  • Diagnoses and solves hardware/software faults in the user environment
  • Set up electronic equipment for employee use
  • Maintains a record of activities and time spent on daily communication transactions; Installation activities, problems and remedial action taken
  • Identifies software\hardware problems and trends proactively referring to the necessary vendor when appropriate
  • Set up electronic equipment for employee use
  • Facilitates IT systems training as needed
  • Reads technical manuals of all new electronic equipment
  • Creates step by step screenshot guides about topics that users struggle with and create knowledge base articles
  • Answers users queries regarding computer software and hardware
  • Assesses basic computer skills of m2m staff and provides on the job training where required
  • Maintain Database of all IT related equipment, i.e., purchase dates, users and laptop, etc.
  • Creates user accounts
  • Maintains user accounts\groups databases



  • IT or related Degree
  • Administration and record Keeping
  • English communication – verbal and written


  • Ability to prioritize and manage a number of urgent tasks simultaneously to ensure timely completion/escalation;
  • Excellent presentation and training skills;
  • Ability to approach and solve problems in a logical, structured and proactive manner;
  • Honest, reliable and dedicated work ethic with excellent time management skills;
  • Ability to perform under pressure;
  • Excellent interpersonal skills with an ability to interact successfully within a dynamic, multicultural environment;
  • Ability to adapt to advancing technologies on an ongoing basis.

How to Apply

Click Here to Apply

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Date listed: 2021-10-14 06:29:50 | Closing date: 2021-10-27 | INTERN | Location : Cape Town South Africa