Discovery: Contact Centre Consultant

Company : Discovery
Location : Cape Town, South Africa
Date listed: 04 November 2021

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Job Description


Discovery: Contact Centre Consultant

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

 

Responsibilities:

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

 

Education:

  • Grade 12 / Matric with Mathematics or Accounting
  • Having a achieved a minimum of 50% in English in Matric
  • Basic MS Office Skills

 

Experience:

  • Advantageous: At least 12 months working experience in a customer services environment 
  • The Business Writing Skill


Competencies

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Writing and reporting
  • Analysing
  • Deciding and initiating action
  • Working with people
  • Achieving personal work goals and setbacks
  • Following instructions and procedures
  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management

How to Apply

Click Here to Apply



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Closing date: 2021-11-14 | Date listed: 2021-11-04 09:59:38 | INTERN | Location : Cape Town South Africa