Truworths: Debt Collections Agents

Company : Truworths
Location: Pretoria, South Africa
Closing date: 15 January 2022

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Truworths: Debt Collections Agents

Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.

 

Responsibilities:

  • Advises customer of total due amount (arrears + instalment due).
  • Asks for immediate payment/confirm PTP.
  • Confirms when next payment will be.
  • Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
  • Advises customer of the relevant consequences of non-payment or benefits of making payment.
  • Negotiate for total due/Multiple PTPs.
  • Offers the option to pay via credit card and explain benefits of paying via credit card.
  • Offer a debit order and explain benefits of a debit order payment.
  • All info updated correctly and correct action codes used.

 

Requirements:

  • Grade 12 / Matric or equivalent qualification
  • Previous relevant experience (collections experience) is advantageous.


Competencies:

  • Computer literate (Excel, Word).
  • Multi lingual beneficial.
  • Is a willing, enthusiastic & active participant.
  • Eager to learn new skills.
  • Patient and tolerant.
  • Competitive and a desire to succeed
  • Focus and the ability to concentrate for long periods.
  • Persistent and assertive.
  • The ability to work in a competitive and stressful environment.
  • Problem solving skills.
  • Strong negotiation skills.
  • Punctuality and good attendance.
  • Honestly and trustworthy.
  • Adapt to change quickly, in a fast-paced environment

How to Apply

Click Here to Apply



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Date listed: 2022-01-11 07:18:03 | Closing date: 2022-01-15 | INTERN | Location : Pretoria South Africa