Famous Brands: Customer Services Coordinator

To act as the link between all incoming complaints, queries and general info from Customers, and the various stakeholders at Famous Brands. This role is the center point of communication between the depot and its customers.
 

Responsibilities:

• Managing the complaints/Call Center process
• Accurate, timely response relating to customers
• Interdepartmental communication and follow up
• Stock query communication (returns, recalls etc.)
• Keeping accurate records of discussions or correspondence with customers
• Analyzing statistics or other data to determine the level of customer service the organization is providing
• Improving customer service procedures, policies and standards for the organization or department
• Meeting with managers to discuss possible improvements to customer service
• Learning about the organization’s products or services and keeping up to date with changes
• Providing help and advice to customers using the organization’s products or services

Requirements:

• Grade 12 / Matric certificate
• Computer literacy (SAGE, Microsoft Excel, Word and Outlook)

Advantageous:

• Customer service training advantageous
• Previous experience in a Customer focused role will be advantageous to prospective candidates

Skills and Competencies:

• Ability to interpret a variety of instructions.
• Excellent interpersonal skills.
• Ability to communicate well and show diplomacy, build Stakeholder Relationships
• Good organizational skills.
• Ability to work well under high pressure.
• Strict attention to detail.
• Understanding of department’s procedures and customer policies.
• Passion for communication and info sharing.
• Results driven.
• Ability to engage with other departments on higher level in order to get results.
• Willing to see through any task in order satisfy customer’s requirement
• Can do attitude.