DSV: Receptionist Opportunity

Main Purpose Of The Role: Operate telephone system to answer all incoming calls, screens where necessary and directs callers to appropriate personnel  Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival while making sure that the correct security measures are followed.
 

Responsibilities:

• Answer all incoming calls within the 1st 3 rings, obtain the purpose of the call and transfer to the relevant department/person.
• Booking of boardrooms and updating calenders. (Including refreshment requirements and/or setup)
• Daily IVR checks across all branches.
• Reporting of any issues picked up on IVR or phone lines.
• Receive, sort and distribute internal mail.
• Screening of management calls/escalations and transfer to the appropriate area/person.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 
• Maintains security by following procedures; ensuring that the visitors register is completed correctly
• Performs other clerical duties such as filing, photocopying, and collating as and when required.
• Making sure that they adhere to all audit requirements in their area
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Requirements:

• Minimum of 12 months experience as a Receptionist
• Any admin related qualifications will be an advantage
• Proficient in working on computers using MS Applications.
• Ability to communicate clearly and professionally with customers.
• Respond professionally using the correct call or email etiquette when engaging with customers or internal persons.
• Ability to handle irate customers professionally
• Proficient in the English language and preferably one of the other 11 languages would be an added advantage.