Department of Employment and Labour: Entry Level Client Service Officers

About the Department

The Department of Employment and Labour is a national government department responsible for promoting employment, protecting workers’ rights, and ensuring fair labour practices in South Africa. It oversees labour legislation, workplace compliance, and key services such as the Unemployment Insurance Fund (UIF), supporting job creation and improved access to employment opportunities.

About the Job

Department of Employment and Labour is offering Client Service Officer job opportunities to strengthen service delivery at labour centres across South Africa. The role involves direct interaction with the public, with responsibilities that include providing screening services, processing applications for UIF benefits, registering payment continuation forms, and performing general administrative functions. These positions offer unemployed South Africans a valuable entry point into public service while supporting efficient and accessible labour-related services.

Job Details

Position Title: Client Service Officer

Salary: R269 499 per annum

Job level: Grade 12 / Junior / Entry level SA Government Jobs

Locations & Reference Numbers

• Labour Centre: Alberton - Ref No: HR4/4/4/01/01 
• Labour Centre: Benoni - Ref No: HR4/4/4/01/02 
• Labour Centre: Boksburg - Ref No: HR4/4/4/01/03
• Labour Centre: Brakpan - Ref No: HR4/4/4/01/04
• Labour Centre: Carletonville - Ref No: HR4/4/4/01/05 
• Labour Centre: Germiston - Ref No: HR4/4/4/01/06
• Labour Centre: Johannesburg - Ref No: HR4/4/4/01/07 
• Labour Centre: Kempton Park Ref No: HR4/4/4/01/08 
• Labour Centre: Nigel - Ref No: HR4/4/4/01/09 
• Labour Centre: Roodepoort - Ref No: HR4/4/4/01/10
• Labour Centre: Sandton - Ref No: HR4/4/4/01/11
• Labour Centre: Sebokeng Ref No: HR4/4/4/01/12
• Labour Centre: Soweto - Ref No: HR4/4/4/01/13
• Labour Centre: Springs - Ref No: HR4/4/4/01/14
• Labour Centre: Vanderbijlpark - Ref No: HR4/4/4/01/15
• Labour Centre: Vereeniging - Ref No: HR4/4/4/01/16
• Labour Centre: Atteridgeville - Ref No: HR4/4/4/01/17
• Labour Centre: Bronkhorstspruit - Ref No: HR4/4/4/01/18
• Labour Centre: Ga-Rankuwa - Ref No: HR4/4/4/01/19
• Labour Centre: Krugersdorp - Ref No: HR4/4/4/01/20
• Labour Centre: Mamelodi - Ref No: HR4/4/4/01/21 
• Labour Centre: Pretoria - Ref No: HR4/4/4/01/22
• Labour Centre: Randfontein - Ref No: HR4/4/4/01/23
• Labour Centre: Soshanguve - Ref No: HR4/4/4/01/24
• Labour Centre: Temba - Ref No: HR4/4/4/01/25

Key Responsibilities

• Provide screening services.
• Process applications for UIF benefits.
• Register payment continuation forms.
• Provide administrative functions.

Job Requirements

Education Requirements:

• Grade 12/Matric Certificate.

Knowledge:

• Unemployment Insurance Act and Regulations,
• Unemployment Insurance Contributions Act,
• Public Finance Management Act (PFMA),
• Protection of Personal.
• Information Act (POPIA),
• Treasury Regulations,
• Batho Pele Principles,
• Department of Labour and UIF Policies and Procedures,
• UIF’s Vision and Mission and Values,
• Customer Care Principles,
• Departmental Policies,
• Procedures and Guidelines

Skills and Competencies

• Communication (verbal and written),
• Computer Literacy,
• Listening,
• Interpretation (ability to interpret UI Act and Contributions Act),
• Conflict Management,
• Time Management,
• Customer Relations, Analytical,
• Interpersonal Skills,
• Telephone etiquette