SITA Graduate Internship (Customer Support)
Company : SITA
Location: Johannesburg, South Africa
Closing date:
Not Specified
About the Company
SITA (Société Internationale de Télécommunications Aéronautiques) is a global technology company that specialises in communications and IT solutions for the air transport industry. Founded in 1949, SITA provides systems and services used by airlines, airports, governments, and air navigation service providers to support operations such as passenger processing, baggage handling, border management, aircraft communications, and airport systems across more than 200 countries and territories worldwide. Its technology backbone helps make air travel safer, more efficient, and more seamless by connecting key stakeholders in the aviation ecosystem.
About the Role
As a Graduate, you'll be responsible to support user account administration and basic IT support activities. The role focuses on creating and managing system access, troubleshooting login issues, and ensuring all account-related processes follow established standards and security practices.
Your Responsibilties
- Create and manage user accounts according to defined standards and procedures.
- Troubleshoot and resolve login issues after account creation.
- Handle errors such as duplicate usernames and permission/access issues.
- Ensure accuracy when capturing user details, including correct spelling and information.
- Maintain proper documentation and follow naming conventions.
- Support compliance with security and access control requirements.
Requirements
- Matric certificate is required.
- Basic PC literacy skills (email, systems navigation, data entry).
- Knowledge of Active Directory will be an advantage.
- Strong attention to detail to avoid errors that may impact system access or security.
- Good organizational skills and ability to follow structured processes.
- Basic problem-solving skills related to user access and account issues.
Competencies We value
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
How to Apply
Click Here to Apply
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