Timbavati Medical Services (TMS): Receptionist

About the Company

Timbavati Medical Services (TMS) is a South African based Occupational Health, Wellness, and Occupational Health and Safety Company. We render comprehensive Occupational Medicine & Health, Occupational Hygiene, Occupational Therapy, Occupational Health & Safety, Wellness & Psychological support and Primary Healthcare services to diverse clients in the Public and Private Sectors.

Job Overview

Our Hyde Park facility is seeking a professional, well-presented and highly organised Receptionist to join our Front Office team. The successful candidate will serve as the first point of contact for clients and service providers, ensuring a seamless front-desk experience while supporting daily administrative and operational functions of the practice. This role requires strong communication skills, attention to detail, discretion, and the ability to work efficiently in a fast-paced medical environment.

Key Duties & Responsibilities

• Welcome and professionally assist clients and visitors
• Manage appointment bookings, confirmations, cancellations and rescheduling
• Coordinate practitioner diaries and consultation room allocations
• Answer, screen and direct incoming calls promptly
• Respond to email and WhatsApp enquiries where applicable
• Maintain accurate and confidential client records (manual and electronic)
• Capture and update patient information on practice management systems
• Prepare daily client lists and ensure files are ready for consultations
• Verify client details and medical aid information prior to appointments
• Assist with invoicing, receipt issuing and payment processing
• Support medical aid submissions and follow up on outstanding balances
• Manage petty cash responsibly and reconcile daily receipts
• Maintain stock levels of reception and office supplies
• Ensure reception and waiting areas remain clean, organised and presentable
• Assist with scanning, filing, reporting and general administrative tasks
• Escalate urgent client concerns to clinical or management staff
• Support compliance with confidentiality and POPIA requirements
• Provide administrative support to the Executive Assistant and clinical team

Candidate Requiremnts

• Matric / Grade 12 (mandatory)
• Relevant Diploma or Degree (advantageous)
• 1–3 years’ receptionist experience (medical environment preferred)
• Computer literacy (MS Word, Excel, Outlook)
• Experience with appointment booking systems (advantageous)
• Strong verbal and written communication skills in English
• Professional appearance and telephone etiquette
• High level of confidentiality and organisational ability
• Ability to multitask and perform well under pressure